FAQ

Alpaca carries no lanolin, the waxy substance in sheep wool behind most wool itching and irritation, and we choose fiber that feels smooth and soft next to the skin. Most people who react to sheep wool wear alpaca comfortably. A small number of people with severe wool sensitivity may still react, so we suggest a brief patch test before extended wear.

Every piece is made from alpaca, chosen and blended for softness, structure, and durability. We never use sheep wool, merino, lambswool, cashmere, mohair, or acrylic. Because the exact fiber content varies by style, we list it on each product page, and you can also find it in our Care Guide.

Hand wash cold in cool water with a gentle detergent made for delicates. Lay flat to dry, never tumble dry or wring. No machine washing, agitation, or heat, ever. With proper care, your piece will last for years and stay just as soft as the day you received it. See our full care guide for product-specific instructions.

All sales are final, except for items confirmed to have a manufacturing defect. If your item arrives defective, contact us within 30 days of delivery in new, unworn, and unwashed condition, and we will make it right with a replacement or refund at our discretion. Customers cover return shipping, and we do not offer complimentary exchanges. See our Return Policy for full details.

Our pieces are made from ethically sourced alpaca fiber, with no sheep wool and no acrylic ever permitted in any blend.

Shipping within the United States is a flat $7.50, and free on orders over $100. International rates are calculated at checkout. Orders normally ship within 3 to 5 business days, with delivery another 3 to 7 days after.

Yes, we ship internationally, with rates calculated at checkout. Orders are normally shipped within 3 to 5 business days, and delivery normally takes another 3 to 7 days. These are estimates and may vary.

Our pieces are 100% sheep wool free and naturally lanolin-free, so they leave out the ingredient behind most wool reactions. They are made without sheep wool, merino, lambswool, cashmere, or mohair. Most people sensitive to sheep wool do well with alpaca, though a small number with severe sensitivity may still react. Try a brief patch test before extended wear, and if it is not right for you, returns are easy.

They are different fibers. Alpaca is naturally strong and resists pilling well, it is breathable and temperature-regulating, and it carries no lanolin, which makes it a good choice for people who react to sheep wool. We blend our alpaca for softness and lasting shape rather than comparing it to any other fiber.

Our sizes run S through XL, graded proportionally so fit and drape stay consistent across the range. See the size guide for detailed measurements.

Email us at tee@luxe-alpaca.com or reach out on Instagram, TikTok, or Facebook. We read every message and typically respond within 48 hours.